This post is also available in: Tiếng Việt

FREQUENTLY ASKED QUESTIONS

[mpc_accordion preset=”mpc_preset_8″ auto_indent=”” opened=”1″ title_font_preset=”mpc_preset_38″ title_font_color=”#333333″ title_font_size=”16″ title_font_transform=”uppercase” title_font_align=”left” title_background_color=”#b4e8bd” title_border_css=”border-radius:5px;” title_padding_divider=”true” title_padding_css=”padding-top:7px;padding-right:10px;padding-bottom:7px;padding-left:10px;” title_margin_divider=”true” title_margin_css=”margin-top:10px;margin-right:0px;margin-bottom:0px;margin-left:0px;” hover_title_color=”#0c0c0c” hover_title_background_color=”#9ac5a1″ content_font_preset=”mpc_preset_85″ content_font_color=”#333333″ content_font_size=”16″ content_font_align=”left” content_background_color=”#b4e8bd” content_border_css=”border-radius:5px;” content_padding_divider=”true” content_padding_css=”padding-top:30px;padding-right:30px;padding-bottom:30px;padding-left:30px;” content_margin_divider=”true” content_margin_css=”margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;” margin_divider=”true” margin_css=”margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;” mpc_icon__transition=”slide-right” mpc_icon__icon=”eti eti_star_alt” mpc_icon__icon_color=”#ffffff” mpc_icon__icon_size=”20″ mpc_icon__padding_css=”padding:10px;” mpc_icon__hover_icon=”eti eti_star” mpc_icon__hover_icon_color=”#ffffff”][mpc_accordion_tab title=”Delivery fee for orders from bantocgia.com”]

We apply the general delivery fee for all orders nationwide in Viet Nam which is 30,000 VND.

[/mpc_accordion_tab][mpc_accordion_tab title=”What payment methods are available?”]

Currently bantocgia.com is applying 3 forms of payment:

  • Pay With Cash at the store.
  • Payment By Bank Transfer.
  • Payment on delivery
[/mpc_accordion_tab][mpc_accordion_tab title=”Delivery time for how long”]

If you are in Hanoi or Ho Chi Minh City, or big cities, the delivery time is about 2-3 days.
Other regions delivery time will depend on the delivery unit (or you can pay for fast delivery fees)

[/mpc_accordion_tab][mpc_accordion_tab title=”Is buying online safe? Is customer information protected?”]

When buying on bantocgia.com you are completely assured of online payment, because we have a variety of forms of payment to suit the needs of many people for you to choose.

Your information will be protected by us, you will not be called, Spam mail bothered or afraid of selling information to the 3rd unit.

[/mpc_accordion_tab][mpc_accordion_tab title=”What happens after I order?”]

After you place an order, we will process your order through the following steps:

Step 1: We will send an Email with your order number to confirm your order.

Step 2: Then we will wait for your payment confirmation

Step 3: Once you have confirmed your payment method, we will prepare the goods and deliver it to the shipping unit. Send an email confirming the order is being delivered to you.

Step 4: After you receive the order, we will send a mail confirming your order has been completed

[/mpc_accordion_tab][mpc_accordion_tab title=”Can I receive an invoice for my order?”]

Câu hỏi thương gặp

Yes, you will receive an e-invoice confirming the purchase and sale of goods from bantocgia.com

[/mpc_accordion_tab][/mpc_accordion]

CONTACT INFORMATION:

Address: House No.3, Alley 37/2 Le Thanh Nghi Street, Hai Ba Trung District, Hanoi

Hotline: 0979.160.986

Email: cskh@bantocgia.com – kinhdoanh@bantocgia.com